![]() Since the service department didn’t actually look at my truck, I went over to the service counter and showed them a video of the excessive vibration I was having which they deemed “acceptable” without anyone physically looking at or driving my truck. As they had no inventory that fit my long standing criteria (which they knew), I feel that it was a waste of time to be there. Instead of the service department looking at my truck, it was only looked at by the for a resale value as they tried to sell me a new one (I would of bought one if they had any that actually fit my needs). ![]() Masse, I was invited in to discuss options (unfortunately he was unable to meet with me as he was eating his lunch which was dropped off shortly after I arrived). The initial issue I was having was actually being caused by a much larger issue with the truck as it turns out (confirmed by two other mechanics). After reaching out to Bob Masse about this, I was given an apology and assured this would be looked into. A vehicle which is only 2 years old and has 27K miles. After experiencing an issue with my truck, I called the Service Manager who instead of looking at my vehicle, told me that the issue was most likely due to me not taking care of my vehicle. The dealership no longer has any loyalty to its long term customers and only cares about moving products. I have bought multiple vehicles personally and have sent in numerous customers as I have always had such a great experience. I have been a long time Paul Masse customer for over a decade. I have bought multipl It is very disheartening to have to write such a negative review. Used to be great, not any longer It is very disheartening to have to write such a negative review.
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